Senior System Administrator and Operations Engineer

If you are looking for a remote job that offers the excitement of working for a start-up, a high level of autonomy, respects your personal life, and provides a supportive environment – then HeroCoders might be the company for you. HeroCoders believes its people are the greatest asset, respects your personal life, and provides a supportive environment for growth.

At HeroCoders, we help people do their work by creating great apps for everyday tasks. As a Platinum Atlassian Partner, we make tools for software and business teams used by over 70,000 companies worldwide. We have a few hundred thousand active users and 40% annual growth. While we are proud of those accomplishments, much remains to be done.

We are a small team of 21 people working remotely from around the world. We are building new teams to ensure continuous growth and improvement in our products and in the service our customers receive.

Who we’re looking for:

You’re a Senior System Administrator and Operations Engineer with 5+ years of professional, full-time experience. Your recent experience includes designing, managing, securing, and monitoring infrastructure for a SaaS products, and cooperating closely with development teams and other stakeholders.

For this position Polish language (C1 level) is a must. You do not have to live in Poland, but you need to be able to communicate fluently in Polish. Timezone restrictions apply - you need to have 6 hours of overlap with Central Europe during business hours.

You’re a perfect match if you:

Have proven experience as a System Administrator, DevOps Engineer, or similar role
Have strong knowledge of cloud platforms like Heroku, AWS, and/or Google Cloud
Have experience with security practices and compliance frameworks (e.g., SOC2, GDPR)
Are proficient in scripting languages (e.g., Bash, sed/awk, Python, Ruby etc.), and command line tools
Have experience with infrastructure provisioning using tools like Terraform
Have experience with any SQL and NoSQL databases, and can write complex queries
Are familiar with monitoring tools such as New Relic and Datadog
Have excellent problem-solving skills and an ability to work independently with minimal supervision
Have strong communication and collaboration skills in a remote work environment
Have prior experience with Atlassian Ecosystem tools (Jira, Confluence, Bitbucket)
Have excellent communication skills in Polish & English

Bonus points if you:

Have experience optimizing application and database performance
Feel strongly about security and aspire to be part of or lead our security-related projects
Managed migrations between different cloud providers
Have hands-on experience with threat analysis

You will be responsible for:

Managing, maintaining, and securing our infrastructure, including configuration and monitoring of external tools and services such as Jira, Confluence, Google Workspace and Cloud, Amazon Web Services, eMetabase, and more
Ensuring the availability, performance, and security of our systems by maintaining backups, updating software, and monitoring alerts
Implementing and enforcing security measures, including configuring systems for 2FA, managing firewalls, audits, and coordinating penetration testing
Setting up and driving company security, and privacy standards and policies in collaboration with other stakeholders (Privacy Manager etc.)
Collaborating with development teams to plan for scalability and growth, making informed decisions on tools, infrastructure, and cost optimization
Developing and maintaining internal tools, scripts, and integrations to streamline operations and improve efficiency
Supporting onboarding and offboarding processes, including user access management, SAML rollout, and enforcing role-based access control
Participating in incident response, investigating and resolving system issues promptly, and implementing post-mortems for continuous improvement
Building simple internal tools/reports in Metabase (SQL) to help with data analysis for Product Managers and marketing
Working closely with cross-functional teams, including Development, Support, and Product, to ensure seamless integration and collaboration

Benefits

Long-term B2B contract: 25k-35k PLN net + VAT/month or 75k-105k USD annually

33 days of paid, annual leave
Fully remote position
Annual profit-sharing program
One-week-long hackathon event each quarter
20% time on side projects and activities
Control over your professional development, you’ll have the freedom to choose your path
Be part of a small company and participate in business decisions